Delivery & returns

Your William Wood order will be exclusively delivered by William Wood Dedicated Delivery. This ensures to the best of our ability a safe arrival of your product(s). Discover shipment times to your area below. Should you require any assistance or further advice, please contact our Customer Support Team via hello@williamwoodmirrors.co.uk

Please see shipping times to your postcode area below.

Accessories & Smaller Item Delivery

Free Delivery within 1-2 Business Days. We will provide you with tracking information once your order has shipped.

MAINLAND UK + NORTHERN IRELAND

Free Mainland UK Delivery within 1-7 Business Days. We will contact you with advance notice to organise a delivery date.

Free Northern Ireland Delivery within 14-21 Business Days. We will contact you with advance notice to organise a delivery date.

North West

Free Express 1-3 Business Days to the following post codes:

BL, L, M, OL, SK, WA, WN

We will contact you with advance notice to organise a delivery date.

London

Free Express 1-4 Business Days to the following post codes:

NW, N, E, SE, SW, W, WC, EC, WD, EN, IG, BR, CR, SM, KT, TW, UB, HA

We will contact you with advance notice to organise a delivery date.

REST OF THE UK

Free UK Delivery within 1-9 Business Days to the following post codes:

AB, BA, CA, DD, DG,  DT, EX, FK, IP, IV1, IV2, IV3, IV5, IV8, IV9, IV10, IV12, IV13, IV30, IV31, IV32, IV36, KY, LA,  LD,  LL,  LN, NR, PE,  PH1-PH26,  PL, SA,  SY, TA, TQ,  TR

We will contact you with advance notice to organise a delivery date.

Should your postcode not be listed in North West, London or Rest of the UK, your delivery will fall inside the 1-7 Business Days category (Northern Ireland 7-21 Business Days).

PRE ORDER ITEM(S) DELIVERY

Your Pre Order item(s) will be delivered to you with the utmost urgency within the advised shipping week. You can easily locate the shipping week above the 'ADD TO CART' button.

Our highly acclaimed Pre Order service is available for customers who wish to purchase and reserve in demand stock.

Cancel anytime. 100% refund guarantee.

MY ORDER CONTAINS AN IN STOCK ITEM & A PRE ORDER ITEM?

In this case we will ship your in stock item(s) to you within the advised shipping times to your area. Once your Pre Order item(s) arrive in stock, we'll deliver these to you as fast as possible.

FAQ

DELIVERY

Delivery to Mainland UK and Northern Ireland is FREE.

Yes, we currently ship to Mainland UK, Northern Ireland & Mainland France. Our team is working tirelessly on increasing the number of locations we ship to. Follow our social @williamwood for all announcements.

Please update us of any address changes within 24 hours of your order being placed. Any address changes after this period may result in a delay in your order being shipped.

In stock: William Wood Dedicated Delivery will deliver your order to you within the advised shipping time to your post code area found on our delivery and returns page.

Pre Order: If you have placed an order for a product which is available on Pre Order, please check the advised shipment week which is available to view on the product page. Once your Pre Order lands in stock, this will be delivered to you within the advised week.

At this stage we’re unable to offer tracking. However, William Wood
Dedicated Delivery is proud to offer one of the most transparent delivery
services in our industry. All of our in-house drivers are fully accustomed with the difficulties of home delivery when it comes to furniture, with that in mind you can be certain that our driver will be in contact with you at least 24 hours prior to delivery. We also provide our drivers direct contact number, so if you wish to contact them in regards to your delivery please feel free to do so.

EXCHANGES/RETURNS & REFUNDS 

Should you wish to exchange your order for another item, this service is free withinup to 90 days of your order being received. Should the product you wish to exchange to be higher in price than the initial product on your order, the difference in price will be requested by our Customer Support Team. Should the product you wish to exchange to be lower in price than the initial product on your order, an exchange will be carried out. Once the initial product is returned back to our warehouse, the difference in price will be refunded back to you as soon as possible. Please note your fist exchange is free. Any additional exchanges which are not a result of a product being faulty are charged at a fixed fee of £15.00.

Returns are 100% free within 90 days of taking receipt of your order. Simply contact our Customer Support Team via hello@williamwoodmirrors.co.uk within 90 days of receiving your order. Please do not worry about returning item(s) yourself, returning item(s) are collected by William Wood Dedicated Delivery. Once your return has been confirmed, we will contact you by telephone to arrange collection.

You retain full control of your order with us at all times. Please contact hello@williamwoodmirrors.co.uk and our Customer Support Team will be happy to assist you. If you wish to cancel your order whilst out it's out for delivery, we can only refund your purchase once the cancelled item(s) have been received back at our warehouse.

We're leading the way in our industry and believe our customers should not have to wait long periods to receive their funds back. Therefore, rest assured your order will be refunded as soon as it arrives back to our warehouse. Please note it can take up to 1-3 business days for your refund to show in your account.

Contact us via hello@williamwoodmirrors.co.uk and our Customer Support Team
will be more than happy to assist.