Your cart
Close Alternative Icon
10% Off 'WELCOME10' (Excludes Sale) | 18% Off All Window Mirrors 'WINDOW18' (Ends Midnight) | Christmas Delivery Info / Times (Tap Here) 10% Off 'WELCOME10' (Excludes Sale) | 18% Off All Window Mirrors 'WINDOW18' (Ends Midnight) | Christmas Delivery Info / Times (Click Here)

Returns

RETURNS

We offer FREE carriage on all unwanted and returning items. Once you have received your mirror(s), please open the item(s) carefully and inspect as required. If the item is not suitable, please return the item to the original packaged state and contact us to arrange your free return. You have 30 days to carry out this process from the date of receipt of the item. All returns requested within the 30 day returns window and returned boxed with original packaging will be issued with a full refund.

RETURN TIMESCALE
Items will be returned to us on the same 7 working day hand delivery service as used for the initial delivery. Once the item has been returned to us, your refund will then be processed within 48hrs. We cover the majority of UK postcodes on a weekly basis and once informed, will arrange collection on our next available route to your area.

UNBOXED/REPACKAGED ITEMS

We also offer a 30 day return window for items which are returned without the original packaging (completely unboxed or reboxed by the customer in packaging other than original). These returns are also free of any carriage charge, however there will be a repackaging charge applied in order for us to return the item to ‘as new’ condition once we have received it.

The return of items without any original packaging are accepted at our discretion. Should we accept the return of an item without any packaging, we accept liability for the item during carriage back to ourselves, however our driver must be allowed to perform a visual inspection of the item before he can accept the return.

Repackaging charges are applied in accordance with our size descriptions (these can be found on our website).

EXTRA LARGE ITEMS:–

£25.00 repackaging charge for unboxed items

£12.50 repackaging charge for reboxed items (or items which will otherwise also require additional packaging once we have received the item back). This charge is also applied if an item is returned to us within the ‘original’ box, however the box is no longer usable and must be repaired or replaced.

 

LARGE ITEMS:-

£20.00 repackaging charge for unboxed items

£10.00 repackaging charge for reboxed items (or items which will otherwise also require additional packaging once we have received the item back). This charge is also applied if an item is returned to us within the ‘original’ box, however the box is no longer usable and must be repaired or replaced.

MEDIUM ITEMS:-

£15.00 repackaging charge for unboxed items

£7.50 repackaging charge for reboxed items (or items which will otherwise also require additional packaging once we have received the item back). This charge is also applied if an item is returned to us within the ‘original’ box, however the box is no longer usable and must be repaired or replaced.

SMALL ITEMS:-

£10.00 repackaging charge for unboxed items

£5.00 repackaging charge for reboxed items (or items which will otherwise also require additional packaging once we have received the item back). This charge is also applied if an item is returned to us within the ‘original’ box, however the box is no longer usable and must be repaired or replaced.

 

RETURNING DAMAGED ITEMS

Please inspect your item fully upon receipt. Any items which are damaged or otherwise marked in any way must be advised to us within 7 days of receipt. Once notified, we can then inform our driver/courier of the damage to the item and arrange a replacement to be sent out to you. If you know that you will not be able to check the item within this window, please contact us after ordering and advise the time window you would require in order to inspect the item.

 

IF YOU ARE NOT HAPPY WITH THE QUALITY OF YOUR ITEM:-

If you are not happy with the quality of your order, we will collect and refund your order in full or replace with the same model or similar as to your choice.

We will not attempt to replace your order with the same item more than once given the same issues keep occuring. A return will be initiaed and a full refund will be issued at no cost the customer. Our products are hand made to a high standard, however from time to time small industry issues can surface.



MULTIPLE ITEM ORDERS-: 

IF YOU WISH TO ORDER MULTIPLE ITEMS AND WISH TO RETURN PART OF YOUR ORDER, THIS IS A SERVICE WE DO OFFER HOWEVER A CARRIAGE CHARGE OF £15.00 WILL BE APPLIED.

PLEASE CONTACT AFTER ORDERING IF YOU INTEND TO RETURN PART OF YOUR ORDER, WE CAN THEN NOTIFY OUR DRIVER/COURIER OF YOUR WISH TO VIEW THE ITEMS UPON DELIVERY. WITHOUT PRIOR CONTACT ADVISING OF THIS, EACH RETURN ITEM WILL AUTOMATICALLY INCUR THE CARRIAGE CHARGE.

IF YOU WISH TO BE EXEMPT FROM THE RETURNS CARRIAGE CHARGE, PLEASE VIEW AND SEND BACK ANY RETURNING MIRRORS ON THE INITIAL DELIVERY VISIT.

IMPORTANT

OUR DELIVERY/COLLECTION SERVICE IS FOR ITEMS DELIVERED/COLLECTED TO YOUR MAIN ENTRANCE OF YOUR PROPERTY

OUR DRIVERS MAY BE ABLE TO TAKE AWAY YOUR PACKAGING IF REQUIRED, HOWEVER SOME PARTNER COURIER SERVICES WILL NOT BE ABLE TO OFFER THAT SERVICE.

OUR DRIVER MAY BE ABLE TO TAKE YOUR ITEM TO ANOTHER PART OF YOUR PROPERTY OR UPSTAIRS HOWEVER THIS WILL BE AT THE DRIVERS DISCRETION.

IMPORTANT

IF THE DRIVER IS ABLE TO ASSIST WITH COLLECTION BEYOND THE INITIAL POINT OF ENTRANCE AND INSIDE YOUR PROPERTY, WILLIAM WOOD DESIGNS LTD ACCEPTS NO LIABILITY FOR ANY LOSS OR DAMAGES INCURRED DURING THIS SERVICE.

 

x