25% off when you buy 2 or more best sellers 25% off when you buy 2 or more best sellers
Free Mainland UK Delivery + Easy Free Returns Free Mainland UK Delivery + Easy Free Returns
15% off your first purchase with code '15OFF' (excl sale) 15% off your first purchase with code '15OFF' (excl sale)
Buy now or pay later with Klarna - Zero interest Buy now or pay later with Klarna - Zero interest
Returns
RETURNS
We offer FREE carriage on all unwanted and returning items. Once you have received your mirror(s), please open the item(s) carefully and inspect as required. If the item is not suitable, please return the item to the original packaged state and contact us to arrange your free return. You have 30 days to carry out this process from the date of receipt of the item. All returns requested within the 30 day returns window and returned boxed with original packaging will be issued with a full refund.

RETURN TIMESCALE
Items will be returned to us on the same 7 working day hand delivery service as used for the initial delivery. We cover the majority of UK postcodes on a weekly basis and once informed, will arrange collection on our next available route to your area.

REFUND TIMESCALE

We issue all applicable refunds (subject to the item being returned by the courier to our warehouse in time) on each Thursday-Friday of the working week.

KLARNA PAYMENT METHOD REFUND ADMIN FEE

To select the Klarna payment method at checkout, your order must total a minimum value of £200. This covers associated admin fees required for us to offer this payment provider.

PLEASE NOTE -
 Should you use the Klarna 'Pay in 3' payment method, and subsequently return part of your order resulting in the outstanding total order value falling below the minimum order threshold of £200, to cover these costs a 5% admin fee will be deducted from the amount to be refunded to you.

UNBOXED/REPACKAGED ITEMS
We also offer a 30 day return window for items which are returned without the original packaging (completely unboxed or reboxed by the customer in packaging other than original). These returns are also free of any carriage charge, however there will be a repackaging charge applied in order for us to return the item to ‘as new’ condition once we have received it.

The return of items without any original packaging are accepted at our discretion. Should we accept the return of an item without any packaging, we accept liability for the item during carriage back to ourselves, however our driver must be allowed to perform a visual inspection of the item before he can accept the return.

Repackaging charges are applied in accordance with our size descriptions (these can be found on our website).

EXTRA LARGE ITEMS
£25.00 repackaging charge for unboxed items.
£12.50 repackaging charge for reboxed items (or items which will otherwise also require additional packaging once we have received the item back). This charge is also applied if an item is returned to us within the ‘original’ box, where the box is no longer usable and must be repaired or replaced.
 
LARGE ITEMS
£20.00 repackaging charge for unboxed items
£10.00 repackaging charge for reboxed items (or items which will otherwise also require additional packaging once we have received the item back). This charge is also applied if an item is returned to us within the ‘original’ box, where the box is no longer usable and must be repaired or replaced.

MEDIUM ITEMS
£15.00 repackaging charge for unboxed items
£7.50 repackaging charge for reboxed items (or items which will otherwise also require additional packaging once we have received the item back). This charge is also applied if an item is returned to us within the ‘original’ box, where the box is no longer usable and must be repaired or replaced.

SMALL ITEMS
£10.00 repackaging charge for unboxed items
£5.00 repackaging charge for reboxed items (or items which will otherwise also require additional packaging once we have received the item back). This charge is also applied if an item is returned to us within the ‘original’ box, where the box is no longer usable and must be repaired or replaced.
 
RETURNING DAMAGED ITEMS
Please inspect your item fully upon receipt. Any items which are damaged or otherwise marked in any way must be advised to us within 7 days of receipt. Once notified, we can then inform our driver/courier of the damage to the item and arrange a replacement to be sent out to you. If you know that you will not be able to check the item within this window, please contact us after ordering and advise the time window you would require in order to inspect the item.
 
IF YOU ARE NOT HAPPY WITH THE QUALITY OF YOUR ITEM
If you are not happy with the quality of your order, we will collect and refund your order in full or replace with the same model or similar as to your choice.
We will not attempt to replace your order with the same item more than once given the same issues keep occurring. A return will be initiated and a full refund will be issued at no cost the customer. Our products are hand made to a high standard, however from time to time small industry issues can surface.


MULTIPLE ITEM ORDERS
If you wish to order multiple items for the purposing of choice and then return part of your order, this is a service we do offer, however a carriage charge of £15 will be applied to the returning item.

Please contact after ordering if you intend to return part of your order, we can then notify our driver/courier of your wish to view the items upon arrival. Without prior contact advising of this, each return item will incur the carriage charge per additional visit.

If you with to be exempt from the returns carriage charge, please view and send back any returning items on the initial delivery visit.

DISCLAIMERS
Our delivery/Collection service is for items delivered/collected to the main entrance of your property.
Our drivers may be able to take away your packaging upon request, however some of our partner couriers may not be able to offer this service. We would only recommend disposing of your packaging upon delivery if you are absolutely certain your item as as required and will be kept. Returning an item without original packaging will incur a repack fee.
Our driver may be able to take your item to another part of your property or upstairs, however this will be at the discretion of the driver only.

If the driver is able to assist with delivery beyond the initial point of entrance and into your property, William Wood Designs LTD accepts no liability for any loss or damage incurred during this service.
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PLEASE NOTE THAT IF YOU WISH TO RETURN A PRODUCT YOU HAVE RECEIVED WITH THE INTENT TO THEN REORDER THE SAME PRODUCT AT A LOWERED PRICE (THIS PRICE WAS NOT AVAILABLE AT THE POINT YOUR ORDER WAS PLACED), A CARRIAGE CHARGE AND ADMIN FEE OF £35.00 WILL BE APPLIED.
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