HOW DO I START A RETURN?
We offer 90 Days Free Returns on all orders. To start a return, head to your Customer Portal and select 'Request a return'. Our Customer Support Team will review this request and once accepted produce a collection for your item(s).
To login to your Customer Portal please use the same email address that you used when placing your order. We will then text your a one-time 6 digit passcode to gain access.
Customer Portal Location
Desktop: Top right header menu
Mobile: Bottom left slide out menu
WHEN WILL I RECEIVE MY REFUND?
We don't believe in making you wait for your money back, therefore your order will be refunded within 1 working day of it being collected from your property.
HOW DO I START AN EXCHANGE?
When you wish to exchange your item(s) this service is Free. To start an exchange (the process of swapping an item for the same item or another choice), contact our Customer Support Team via hello@williamwoodmirrors.co.uk and an advisor will be pleased to assist you.
PLEASE NOTE: Unlike refund requests, exchange requests cannot be processed through the Customer Portal. It is essential that our Customer Support Team handles these requests strictly through email only.
Once your exchange has been accepted and initiated, your William Wood Dedicated driver will contact you 24 hours in advance to book an exchange of your item(s).
The item I wish to exchange to is more in price than my original order
Upon arranging your exchange, our Customer Support Team will send you a payment request invoice to the email address which you used to place your order.
The item I wish to exchange to is less in price than my original order
Should this be the case, our Customer Support Team will process a partial refund of the difference within 1 working day of your item(s) being collected from your property.
RETURNING / EXCHANGING DAMAGED ITEM(S)
Any item(s) which are damaged or otherwise marked / defected must be advised to Customer Support Team via hello@williamwoodmirrors.co.uk within 7 working days from taking delivery.
DISCLAIMERS
Our Free Delivery / Collection service is intended for the main entrance of your residential property.
Should your William Wood Dedicated Delivery driver provide you with delivery beyond the initial point of entrance into your property, William Wood Designs LTD accepts no liability for any loss or damage incurred during this service.