FAQ

PLACING YOUR ORDER

We do not permit the usage of multiple offer codes at one time.

We do not permit the usage of offer codes on sale items.

Mobile: The option to use an offer code becomes available on the 'Payment' page before entering your payment details.

Desktop: The option to use an offer code is available on the right hand column of the checkout page.

Simply head to the product page of your desired item and enter your email address or mobile number into the prompted box. Once we restock, an email/SMS will notify you immediately.

Full payment for your Pre Order is taken up front at the point of your order being placed. Should you wish to cancel at any point you reserve full rights to do so.

Require assistance? Contact our Customer Support Team via hello@williamwoodmirrors.co.uk and an advisor will be pleased to assist you.

Cut the queue, Pre Order and reserve some of our best-selling designs. When you Pre Order with William Wood, full payment is taken upfront to reserve your order. When your order arrives in stock, we'll ship this to you in the fastest and safest possible manner via William Wood Dedicated Delivery Service. Cancel anytime. 100% refund guaranteed.

Require assistance? Contact our Customer Support Team via hello@williamwoodmirrors.co.uk and an advisor will be pleased to assist you.

In this case we will ship your in stock item(s) to you with standard 2-7 working days shipping times. Once your Pre Order item(s) arrive in stock, a further shipment will be made to you.

Require further assistance? Contact our Customer Support Team via hello@williamwoodmirrors.co.uk and an advisor will be pleased to assist you.

We accept various forms of payment which include the following. Apple
Pay, Visa, Visa Debit, Mastercard, PayPal, Klarna, Clearpay, Shop Pay, American
Express & Google Pay.

E-Gift Cards are delivered to you via email and contain instructions on
how to redeem them at checkout. Our E-Gift Cards have no additional processing
fees and no expiry date.

We physically stocks 1000’s of products in our Cheshire East based
warehouse, all ready to be shipped immediately. If a product is available to Pre Order, this means that it’s on it's way to our HQ ready to ship as soon as it lands.

Yes, just leave us a note when placing your order requesting this. Please note we're only able to hold orders up to 90 days from when your order was placed.

DELIVERY

Delivery to Mainland UK is FREE.

Delivery to Northern Ireland is available at a fixed fee of £30.00.

We have succesfully delivered throughout Mainland UK & Northern Ireland for over 10 years.

Please see here for our International Delivery options.

Delivery to front entrance of your property

William Wood Dedicated Delivery service will hand deliver your item(s) with the utmost care to the front entrance of your property.

Delivery to specific room of choice within your property

With a large majority of cases, William Wood Dedicated Delivery service will be able to deliver your item(s) to your room of choice. However, upon inspecting the path to your specific room of choice and whether this may be to difficult, this decision will be at the William Wood Dedicated Delivery drivers discretion.

Require further assistance? Contact our Customer Support Team via hello@williamwoodmirrors.co.uk and an advisor will be pleased to assist you.

Yes, our driver will be more than happy to unbox and check over your item(s) and further dispose of the packaging upon your request.

In the unlikely scenario that your item(s) are damaged or faulty, our driver will return them on his vehicle to the William Wood HQ. Our Customer Support Team will then contact you to arrange an exchange or refund dependant on how you wish to continue with your order.

Please update us of any address changes within 24 hours of
your order being placed. Contact our Customer Support Team via hello@williamwoodmirrors.co.uk and an advisor will be pleased to assist you.

IN STOCK ITEM(S) DELIVERY

Complimentary Free Mainland UK Delivery within up to 2-7 working days. Your item will be delivered to you with the utmost care by William Wood Dedicated Delivery service. Delivery to Northern Ireland is available within up to14-21 working days for the flat fee of £30.00.


PRE ORDER ITEM(S) DELIVERY

Your Pre Order item(s) will be delivered to you with the utmost urgency within the advised shipping week. You can easily locate the shipping week above the'ADD TO CART' button.

Our highly acclaimed Pre Order service is available for customers who wish to purchase and reserve in demand stock.

Cancel anytime. 100% refund guarantee.

At this stage we’re unable to offer tracking. However, William Wood
Dedicated Delivery is proud to offer an industry leading service with full transparency. All of our in-house courier team understand the importance of delivery when it comes to home design, that in mind
rest assured that our driver will be in contact with you at least 24
hours prior to book your delivery. We also provide our drivers direct contact number, so
if you wish to contact them in regards to your delivery please feel free to do so.

EXCHANGES/RETURNS & REFUNDS

When you wish to exchange your item(s) this service is Free. To start an exchange (the process of swapping an item for the same item or another choice), please contact our Customer Support Team via hello@williamwoodmirrors.co.uk and an advisor will be pleased to assist you.

PLEASE NOTE: Unlike refund requests, exchange requests cannot be processed through the Customer Portal. It is essential that our Customer Support Team handles these requests strictly through email only.

Once your exchange has been accepted and initiated, your William Wood Dedicated driver will contact you 24 hours in advance to book an exchange of your item(s).

The item I wish to exchange to is more in price than my original order

Upon arranging your exchange, our Customer Support Team will send you a payment request invoice to the email address which you used to place your order.

The item I wish to exchange to is less in price than my original order

Should this be the case, our Customer Support Team will process a partial refund of the difference within 1 working day of your item(s) being collected from your property.

We offer 90 Days Free Returns on all orders. To start a return, head to your Customer Portal and select 'Request a return'. Our Customer Support Team will review this request and once accepted produce a collection for your item(s). 

To login to your Customer Portal please use the same email address that you used when placing your order. We will then text your a one-time 6 digit passcode to gain access.

Customer Portal Location

Desktop: Top right header menu
Mobile: Bottom left slide out menu

Returning item(s) will be collected by William Wood Dedicated Delivery. Please do not attempt to return item(s) yourself due to the fragile nature of our products. Your William Wood Dedicated driver will contact you 24 hours in advance to book collection of your returning item(s). Please ensure that you double check you have provided us with your best and correct contact number.

We don't believe in making you wait for your money back, therefore your order will be refunded within 1 working day of it being collected from your property.

You retain full control of your order with us at all times. Contact our Customer Support Team via hello@williamwoodmirrors.co.ukand an advisor will be pleased to assist you with your request.

Contact our Customer Support Team via hello@williamwoodmirrors.co.uk and an advisor will be pleased to assist you.