FAQ

Unless otherwise stated, we do not permit the usage of multiple promotional codes at one time.

In most cases yes, we will be sure to notify you if this isn't an option.

Mobile: When proceeding to checkout, tap 'Order Summary / Enter Promotional Code'. You will then see a box prompting you to add your promotional code.

Desktop: The option to use your promotional code is available on the right hand column of the checkout page.

Head to the product page of your desired item, tap 'JOIN WAITLIST' and then enter your email address or mobile number. Once we restock, an email/SMS will notify you immediately.

Full payment for your Pre Order is taken upfront at the point of your order being placed. You can cancel at any point and receive a full refund.

Require assistance? Contact our Customer Support Team via hello@williamwoodmirrors.co.uk and an advisor will be pleased to assist you.

Pre Order and reserve some of our best selling products. Full payment is taken upfront to reserve your order. When your order arrives in stock, we'll ship this to you in the fastest and safest possible manner via William Wood Dedicated Delivery Service.

Cancel anytime. 100% refund guaranteed.

Require assistance? Contact our Customer Support Team via hello@williamwoodmirrors.co.uk and an advisor will be pleased to assist you.

We will dispatch your in stock item(s) to you within 1-3 Business Days. Once your Pre Order item(s) arrive in stock, an additional shipment will be made to you.

Require further assistance? Contact our Customer Support Team via hello@williamwoodmirrors.co.uk and an advisor will be pleased to assist you.

Apple Pay, Visa, Visa Debit, Mastercard, PayPal, Klarna, Clearpay, Shop Pay, American
Express, Amazon Pay, Google Pay & DivideBuy.

E-Gift Cards are delivered to you via email and contain instructions on
how to redeem them at checkout. Our E-Gift Cards have no additional processing
fees and no expiry date.

To use store credit at checkout, log in with the same email it was issued to. It will then appear at the top of the 'Payment Method' section with the text 'Apply store credit'.

Note: If you're not logged into the correct email, you won't be able to use the credit. Select 'Log Out' or 'Checkout as Guest' before logging in again.

We physically stocks 1000’s of products in our Cheshire based HQ, all ready to be shipped within 1-3 Business Days. If a product is available to Pre Order, this means that it’s on its way to our HQ, ready to ship as soon as it lands.

Yes, please email hello@williamwoodmirrors.co.uk with your request. Please note that we are only able to hold orders in stock for up to 90 days after your order is placed.

Mainland UK + Northern Ireland is 100% Free

Overseas delivery is available to Northern Ireland, Ireland, France, Germany, Belgium & Netherlands. Our team is working actively on increasing the number of countries we ship to. Follow our instagram @williamwood for all announcements.

Delivery to front entrance of your property

William Wood Dedicated Delivery service will hand deliver your item(s) with the utmost care to the front entrance of your property.

Delivery to specific room of choice within your property

With a large majority of cases, William Wood Dedicated Delivery service will be able to deliver your item(s) to your room of choice. However, upon inspecting the path to your specific room of choice and whether this may be to difficult, this decision will be at the William Wood Dedicated Delivery drivers discretion.

To clarify, in a vast majority of cases William Wood Dedicated Delivery will be able to deliver to your room of choice.

Require further assistance? Contact our Customer Support Team via hello@williamwoodmirrors.co.uk and an advisor will be pleased to assist you.

Yes, our driver will be more than happy to unbox and check over your item(s) and further dispose of the packaging upon your request.

In the unlikely scenario that your item(s) are damaged or faulty, our driver will return them on his vehicle to the William Wood HQ. Our Customer Support Team will then contact you to arrange an exchange or refund dependant on how you wish to continue with your order.

Please update us of any address changes within 24 hours of your order being placed. Contact our Customer Support Team via hello@williamwoodmirrors.co.uk and an advisor will be pleased to assist you.

IN STOCK ITEM(S) DELIVERY

UK Mainland: Usually dispatched in 1-3 Business Days

Northern Ireland: 7-21 Business Days (some small items 1-2 Business Days, please see product page information)

Netherlands: 7-21 Business Days

France: 7-21 Business Days North France

Germany:

7-21 Business Days Leitzone 4, 5, 6

7-28 Business Days Leitzone 0, 1, 2, 3, 7, 8, 9


PRE ORDER ITEM(S) DELIVERY

Your Pre Order item(s) will be delivered to you with the utmost urgency within the advised shipping week on the product page. You can easily locate the shipping week below the 'ADD TO BAG' button.

Our highly acclaimed Pre Order service is available for customers who wish to purchase and reserve in demand stock.

Pre Orders can be Cancelled anytime. 100% refund guarantee.

We don't offer order tracking yet, however you will be provided the contact number for your William Wood Dedicated Delivery driver should you wish to contact them at any point.

Our logistics team also provide frequent updates via phone and text, ensuring you aer kept fully up to date.

Should you wish to exchange your order, we are more than happy to offer this service to you for Free.

For more information on exchanges, please contact our Customer Support Team via hello@williamwoodmirrors.co.uk.

We offer 90 Days Free Returns on all orders. To start a return, head to your Customer Portal and select 'Request a return'. Our Customer Support Team will review this request and once accepted produce a collection for your item(s). 
or
Contact our Customer Support Team via hello@williamwoodmirrors.co.uk and our team will be more than happy to assist you.

To login to your Customer Portal please use the same email address that you used when placing your order. We will then text your a one-time 6 digit passcode to gain access.

Customer Portal Location

Desktop: Top right header menu
Mobile: Bottom left slide out menu

Returning item(s) will be collected by William Wood Dedicated Delivery. Please do not attempt to return item(s) yourself due to the fragile nature of our products. Your William Wood Dedicated driver will contact you 24 hours in advance to book collection of your returning item(s).

Please ensure that you double check you have provided us with your best and correct contact number.

We don't believe in making you wait for your money back, therefore your order will be refunded within 1-3 Business Days of it being collected from your property.

You retain full control of your order with us at all times. Contact our Customer Support Team via hello@williamwoodmirrors.co.uk and an advisor will be pleased to assist you with your request.

Please contact our Customer Support Team via hello@williamwoodmirrors.co.uk and an advisor will be pleased to assist you with your request.