COMMENT ENTAMER UNE PROCÉDURE DE RENVOI ?
We offer 90 Days Free Returns on all orders. To start a return, head to your Customer Portal and select 'Request a return'. Our Customer Support Team will review this request and once accepted produce a collection for your item(s).
To login to your Customer Portal please use the same email address that you used when placing your order. Nous vous enverrons ensuite par SMS un code d'accès unique à 6 chiffres pour y accéder.
Emplacement du portail client
Bureau : menu d'en-tête en haut à droite
Portable : menu coulissant en bas à gauche
Returning item(s) will be collected by William Wood Dedicated Delivery. Please do not attempt to return item(s) yourself due to the fragile nature of our products. Votre chauffeur dédié William Wood vous contactera 24 heures à l'avance pour réserver la récupération de vos articles retournés. Veuillez vous assurer de vérifier que vous nous avez fourni votre meilleur numéro de contact et qu'il soit correct.
Our mission at William Wood is to ensure you are 100% satisfied with your order, therefore enjoy peace of mind with 90 days to initiate your Free Return. This 90 day period begins from the day you take delivery of your order. Please ensure to return all item(s) in their original packaging. Item(s) which are not received in their original packaging may fall subject to a small repackaging charge of £10-£15.
QUAND VAIS-JE RECEVOIR MON REMBOURSEMENT ?
We don't believe in making you wait for your money back, therefore your order will be refunded within 1 working day of it being collected from your property.
QUAND VAIS-JE RECEVOIR MON REMBOURSEMENT ?
We don't believe in making you wait for your money back, therefore your order will be refunded within 1 working day of it being collected from your property.
COMMENT COMMENCER UN ÉCHANGE ?
When you wish to exchange your item(s) this service is Free. To start an exchange (the process of swapping an item for the same item or another choice), contact our Customer Support Team via hello@williamwoodmirrors.co.uk and an advisor will be pleased to assist you.
PLEASE NOTE: Unlike refund requests, exchange requests cannot be processed through the Customer Portal. It is essential that our Customer Support Team handles these requests strictly through email only.
Once your exchange has been accepted and initiated, your William Wood Dedicated driver will contact you 24 hours in advance to book an exchange of your item(s).
Le prix de l'article que je souhaite échanger est supérieur à celui de ma commande initiale
. Après avoir organisé votre échange, notre équipe de support client vous enverra une facture de demande de paiement à l'adresse e-mail que vous avez utilisée pour passer votre commande.
Le prix de l'article que je souhaite échanger est inférieur à celui de ma commande initiale.
Si tel est le cas, notre service client procédera à un remboursement partiel de la différence dans un délai d'un jour ouvrable après la collecte de votre ou vos articles à votre domicile.
RETURNING / EXCHANGING DAMAGED ITEM(S)
Any item(s) which are damaged or otherwise marked / defected must be advised to Customer Support Team via hello@williamwoodmirrors.co.uk within 7 working days from taking delivery.
DISCLAIMERS
Our Free Delivery / Collection service is intended for the main entrance of your residential property.
Should you wish to return your packaging with our driver then please request this upon delivery and we will be happy to accommodate. Please only return your packaging with your William Wood Dedicated Deliver driver if you are absolutely certain your order is as required and you are satisfied.
Your William Wood Dedicated Delivery driver will endeavour to deliver your order to a room of choice, however should logistical circumstances prevent this then this service will be at the the discretion of your William Wood Dedicated Delivery driver. Une évaluation sera effectuée au moment de votre arrivée sur votre propriété pour évaluer si celle-ci est sécurisée et si le risque de dommages à votre propriété n'est pas présent.
Should your William Wood Dedicated Delivery driver provide you with delivery beyond the initial point of entrance into your property, William Wood Designs LTD accepts no liability for any loss or damage incurred during this service.