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Delivery Terms

Delivery Update 29/01/21

PLEASE NOTE
 - We continue to monitor the current COVID-19 situation in terms of how this impacts our ability to deliver orders under current advised best practices. At present, we are operating on a slightly extended delivery lead time of up to 10 (fortnightly and monthly postcodes also extended in some areas). However, most orders are still being delivered within our standard up to 7 working days delivery time frame. Our delivery service is dependant on our own fragile hand delivery service / the UK courier networks and their continued ability to safely deliver to homes and businesses. At this moment, both services are fully operative and delivering successfully on a weekly basis.

We are complying with the most up to date rules and regulations as laid out by the UK Government, any significant changes to our operation will be notified on our Delivery page. Should you have any queries, please contact us via email at sales@williamwoodmirrors.co.uk. Please rest assured that however proceedings develop in these uncertain times, your mirror is reserved for you at the moment of purchase, held in physical stock and will be delivered to you as soon as we possibly can. If your order is a for a pre order item, the same applies as above, however the item is on its way in to stock as a posed to physically held in stock at our warehouse.

FREE DELIVERY 

FREE delivery applies to all items, regardless of size/weight. 

Please Note: There are a small number of postcode based exclusions to our free delivery service, please view our Delivery & Postcode map above for a full breakdown of free delivery coverage and exclusions.

If you live in Northern Ireland, Isle of Wight or Highlands then a carriage charge applies to Hand delivered items.

Smaller items are still FREE delivery using national couriers.

FREE EXCHANGE 

If you wish to swap your item for another, this service is free of charge on the first occasion and our driver will arrange a suitable time with you. 

A carriage charge of £15.00 will be applied when exchanging a second item to a third item. The carriage charge will also be applied if the second item is returned to be refunded.

Please note: Free carriage on the returning item will be waived if the exchange includes a discount code on the new mirror which was not applied at the time of the initial order. A £15.00 carriage charge is applied when backdating discount codes for exchanging mirrors 

Discount codes applied at the time of order will be carried over to the exchanging item.

DISPATCH NOTIFICATION:-


Once your order has been dispatched, you will receive email notification advising you that your order is on the way. Within this, we will advise the overall route duration which applies to your delivery (typically 2-4 days). You will also be provided with the direct contact number for our driver, who you may then contact to receive a more specific delivery eta for your postcode. 

We understand our customers frequently have work life schedules to navigate and may be able to work around these where possible. Advance prior notice in these instances is key in enabling us to offer a more personalised service, if you have working hours we would need to be advised on, or a minimum level of notice before delivery (eg 24hr notice required before delivery), please leave notes at the time of your order stating your requirements and we will do our best to work around these. If your specific requirements are only known once your order has been shipped, please contact our driver as soon as possible on the number provided.

IMPORTANT


If you are provided with the contact number for our driver, please try to ensure you make contact with the driver on the number(s) you have attached to your order. For Data protection purposes, our drivers are unable to correspond with phone numbers they have not been pre advised on.

Please Note:-


Requesting timed delivery on specific days/times may increase the overall delivery lead time in order to meet your requirements.

Fortnightly areas covered by our partner couriers will be provided with a tracking number and will have a delivery slot offered before the scheduled delivery. Please ensure that all entered contact details (email, telephone number, mobile preferred) are correct so that our courier can keep you updated.

FREE RETURNS (Exclusions apply, see ‘Returns’ section)

If you want to return your item for a refund this service is free of charge and we collect from your property. You do not need to take to a drop off point. You will be refunded 100% of your purchase cost.

PRE ORDER DELIVERY


If you are located in one of our weekly delivery areas, delivery will be scheduled on our next available route to your area, in line with the date advised on the product description.

 If you are located in one of our fortnightly or monthly delivery areas, where possible we will endeavour to deliver to you in line with the advertised Pre Order delivery window, however you may be subject to your area specific delivery lead time (14 or 30 working days beginning once we have received the Pre Order stock). Please contact us around the scheduled week of dispatch if you require clarification on your expected delivery window.

 

MULTIPLE ORDERS CONTAINING PRE-ORDERS


IF ONE OR MORE OF YOUR ITEMS IS A PRE-ORDER, DELIVERY WILL BE HELD UNTIL ALL ITEMS ARE IN STOCK. IF AN NON PRE-ORDRED ITEM IS REQUIRED SOONER PLEASE LET US KNOW.

 

DELIVERING YOUR ITEM

  1. COURIER SERVICE (FREE DELIVERY)

For small items

Our smaller items can be sent to ALL areas of the UK via courier. (including Northern Ireland, Highlands, Islands, Scilly Isles, Isle of Man & Isle of Wight).

Please see the delivery service offered in the item listing.

Your order will be shipped within 1-2 working days with tracking available once your order has been fulfilled.

Our courier services usually takes 24/48hrs once dispatched.

We do not ship via couriers to the Channel Islands.

 

  1. HAND DELIVERY SERVICE (UK MAINLAND) FREE DELIVERY

For large and fragile items

This delivery service in most cases takes up to 3 working days from when your order is dispatched.

Our larger and more fragile items will, in most cases, be sent on our hand delivered service.

Please see our interactive map above for your post code and service we offer to your area.

 Please Note: The following post code areas are hand delivered EVERY TWO WEEKS:

AB, CA, CT, DD, DG, DT, EX, FK, IV, KY, LD, LL, LN, PE, PH, PL, SY, SA, TA, TR, TQ
 

  1. HAND DELIVERY SERVICE CHARGES (NORTHERN IRELAND)

£25.00 DELIVERY CHARGE FOR DELIVERY TO ALL AREAS IN NORTHERN IRELAND.

We offer a Hand Delivery service to Northern Ireland, this service is currently every 3-4 weeks.


NORTHERN IRELAND MONTHLY DELIVERY SERVICE

We offer full coverage of all Northern Ireland postal code areas on an every 3-4 week basis (standard up 30 working day delivery window).

Please Note: Our free exchange and refund service does not apply to deliveries with an extra charge. If you wish to return or exchange an item then a charge depending on the size of item shall be applied.

If your item is received damaged and you wish to exchange / return, this service is free of charge.

If your order is flagged as high risk by our risk analysis system, we will need payment to be made direct into our bank account to full fill the order.

ORDER DISPATCH TIME

On receipt of CLEARED PAYMENT we aim to deliver your order as per the map lead times detailed above depending on your post code.

IF YOU ORDER ON WEEKENDS/PUBLIC HOLIDAYS YOUR ORDER WILL BE PROCESSED THE NEXT WORKING DAY.

YOUR DELIVERY DETAILS

We understand that our customers will each have their own unique availability circumstances and daily lives, however these will vary greatly from person to person. As such, we must deliver on the basis of assumed occupancy and availability to receive delivery at the provided delivery address. 

Once your order has been dispatched and our driver is on the road, it is unlikely at this stage we would be able to adjust a delivery route already in progress. In order to assist us further and where possible, work around your own specific weekly/daily schedule, please provide us with any applicable from the following (at the time of order or shortly thereafter).


  1. Active phone number 

Mobile preferred for our couriers for delivery purposes.

  1. Opening times/your working hours

If you are a business or you are having your order delivered to your work address then please remember to add the opening hours to the notes section of your order. These can also be emailed to us at sales@williamwoodmirrors.co.uk

If you work then please help us by providing times you are at home so we can try to accommodate you as best as possible.

  1. Delivery times

Our drivers usually deliver from 08:00 am to 20:00 pm so if you feel you are not available during those times or closed then please let us know.

  1. Possible leave safe options

i,e, behind gate, next door or in porch etc. If you are out during our delivery times.

  1. Hard to find

Our driver in some cases will not have local knowledge of you area, any notes that will help our driver find your property when delivering would be greatly appreciated. In particular, named properties/new build properties can frequently prove difficult to locate without further guidance provided. 

6. Overseas delivery and Third party couriers

We currently do not have any available method to deliver our products overseas (Europe and the U.S. being the most commonly requested markets). The size and fragile nature of the items we supply makes delivery a particularly difficult proposition in these circumstances, with both the cost and damage chance proving to be prohibitively expensive.

Please be advised that we are unable to deliver any of our mirrors to shipping or courier companies for onward delivery.

DELIVERY GOAL

Successful first time delivery is key to us here at William Wood Mirrors. We aim to deliver your order as professionally and as fast as we can on our first attempt to ensure that you as the customer are happy.

WHAT HAPPENS IF YOU ARE NOT IN WHEN WE DELIVER?

If acceptable and reasonable to do so, your item will be left safe with a neighbour or any other leave safe options such as a porch or back gate.

Our drivers will card you to confirm where your order has been left safe. If you do not want your item to be left safe then please advise us at time of order.

Hand Delivered Items: If you are not in and we cannot leave safe then we will re-deliver the next time we are in your area. Please note we will be in contact via email to inform you of re-delivery.

Courier service: If you are not in or our courier cannot leave safe then the courier will follow their normal procedures, usually re-attempting delivery on one more occasions.

IMPORTANT

OUR DELIVERY SERVICE IS FOR ITEMS DELIVERED TO YOUR MAIN ENTRANCE ONLY AND TAKEN TO THE CLOSEST PART OF YOUR PROPERTY WHERE IT IS SAFE TO LEAVE YOUR ITEM.

OUR DRIVERS MAY BE ABLE TO TAKE AWAY YOUR PACKAGING IF REQUIRED, HOWEVER SOME PARTNER COURIER SERVICES WILL NOT BE ABLE TO OFFER THAT SERVICE.

OUR DRIVER MAY BE ABLE TO TAKE YOUR ITEM TO ANOTHER PART OF YOUR PROPERTY OR UPSTAIRS HOWEVER THIS WILL BE AT THE DRIVERS DISCRETION.

IMPORTANT

IF THE DRIVER IS ABLE TO ASSIST WITH DELIVERY BEYOND THE INITIAL POINT OF ENTRANCE AND INTO YOUR PROPERTY, WILLIAM WOOD DESIGNS LTD ACCEPTS NO LIABILITY FOR ANY LOSS OR DAMAGES INCURRED DURING THIS SERVICE.

Cancelling an order (ordered in error).

If you have ordered by mistake or wish to cancel your item for any other reason, please contact us as soon as possible.

We will refund your order within 24 hours.

If the item has been dispatched once you contact wishing to refund then we can only refund when it has been physically returned back to us.

CHECKING YOUR ITEM:-

IF YOU HAVE PURCHASED A MIRROR THEN PLEASE DO NOT MAKE ANY ALTERATIONS TO YOUR PROPERTY UNTIL YOU ARE FULLY SATISFIED WITH YOUR ITEM.

WE RECOMMEND HOLDING THE ITEM WHERE YOU INTEND TO POSITION IT TO SEE IF IT IS SUITABLE.

WE CAN NOT BE HELD RESPONSIBLE FOR ANY CHANGES TO YOUR PROPERTY IF YOUR ORDER HAS TO BE RETURNED.

PLEASE ONLY ARRANGE FOR A PROFESSIONAL TRADESMAN TO HANG YOUR MIRROR ONCE YOU HAVE RECEIVED YOUR MIRROR AT YOUR PROPERTY AND ARE HAPPY WITH THE SIZE / COLOUR ETC.

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