25% off when you buy 2 or more best sellers 25% off when you buy 2 or more best sellers
Free Mainland UK Delivery + Easy Free Returns Free Mainland UK Delivery + Easy Free Returns
15% off your first purchase with code '15OFF' (excl sale) 15% off your first purchase with code '15OFF' (excl sale)
Buy now or pay later with Klarna - Zero interest Buy now or pay later with Klarna - Zero interest
Delivery Terms
FREE DELIVERY
We offer a completely Free Mainland UK Delivery service for all orders.
If you live in Northern Ireland or the Isle of Wight then a carriage charge of £30.00 applies. This is a fixed carriage charge which contributes towards off land travel costs.
 
CHECKING YOUR ITEM
If you wish to open and inspect your item upon arrival, please contact our customer service team prior to delivery and we can add this request to your order notes so that our driver is aware. Please do not make any alterations to your property until you are fully satisfied with your item.
 
FREE EXCHANGE
If you wish to exchange one item for another, this service is free of charge on the first exchange.
A carriage charge of £15.00 will be applied when exchanging a second item to a third item. The carriage charge will also be applied if the second item is returned to be refunded.
Please note: Free carriage on the returning item will be waived if the exchange includes a discount code on the new mirror which was not applied at the time of the initial order. A £15.00 carriage charge is applied when backdating discount codes for exchanging mirrors
Discount codes applied at the time of order can be carried over to the exchanging item without incurring an additional carriage charge.
 
FREE RETURNS (Exclusions apply, see ‘Returns’ section)
If you want to return your item for a refund this service is free of charge and we collect from your property. You do not need to take to a drop off point. You will be refunded 100% of your purchase cost.
 
PRE ORDER DELIVERY
If you are located in one of our weekly delivery areas, delivery will be scheduled on our next available route to your area, in line with the date advised on the product description.
If you are located in one of our fortnightly or monthly delivery areas, where possible we will endeavour to deliver to you in line with the advertised Pre Order delivery window, however you may be subject to your area specific delivery lead time (14 or 30 working days beginning once we have received the Pre Order stock). Please contact us around the scheduled week of dispatch if you require clarification on your expected delivery window.
 
ORDERS CONTAINING BOTH IN STOCK & PRE ORDERS PRODUCTS
Should you place an order for both an in stock product(s) & Pre Order product(s), we will ship the in stock product(s) separately in line with our standard delivery lead times. Your Pre Order product(s) will then be shipped at a later stage in line with the advised delivery window. Please contact us if you would like us to hold delivery until all items are ready for dispatch.
 
 
DISPATCH NOTIFICATION
Once your order has been dispatched, you will receive email notification advising that your order is on the way. Within this, we will advise the overall route duration which applies to your delivery (typically 1-3 days). You will also be provided with the direct contact number for our driver, who you may then contact to receive a more specific delivery eta for your postcode.
We understand our customers frequently have work life schedules to navigate and may be able to work around these where possible. Advance prior notice in these instances is key in enabling us to offer a more personalised service, if you have working hours we would need to be advised on, or a minimum level of notice before delivery (eg 24hr notice required before delivery), please leave notes at the time of your order stating your requirements and we will do our best to work around these. If your specific requirements are only known once your order has been shipped, please contact our driver as soon as possible on the number provided.
 
IMPORTANT
Once provided with the contact number for our driver, please try to ensure you make contact with the driver on the number(s) you have attached to your order. For Data protection purposes, our drivers are unable to correspond with phone numbers they have not been pre advised on.
 
PLEASE NOTE
Requesting timed delivery on specific days/times may increase the overall delivery lead time in order to meet your requirements.
We understand that our customers will each have their own unique availability circumstances and daily lives, however these will vary greatly from person to person. As such, we must deliver on the basis of assumed occupancy and availability to receive delivery at the provided delivery address.
Fortnightly areas covered by our partner couriers will be provided with a tracking number and will have a delivery slot offered before the scheduled delivery. Please ensure that all entered contact details (email, telephone number, mobile preferred) are correct so that our courier can keep you updated.
 
ORDER DISPATCH TIME
On receipt of CLEARED PAYMENT we aim to deliver your order within the stated delivery lead time applicable to your postcode (please see below).
If your order is placed on a weekend or public holiday, your order will be processed the next working day.
 
DELIVERING YOUR ITEM
COURIER SERVICE (FREE DELIVERY)
For small items
Our smaller items can be sent to ALL areas of the UK via courier. (including Northern Ireland, Highlands, Islands, Scilly Isles, Isle of Man & Isle of Wight).
Please see the delivery service offered in the item listing.
Your order will be shipped within 1-2 working days with tracking available once your order has been fulfilled.
Our courier services usually takes 24/48hrs once dispatched.
We do not ship via couriers to the Channel Islands.
 
HAND DELIVERY SERVICE (UK MAINLAND) FREE DELIVERY
For large and fragile items
This delivery service in most cases takes up to 3 working days from when your order is dispatched.
Our larger and more fragile items will, in most cases, be sent on our hand delivered service.
The standard advised delivery window for most UK mainland postcode areas is 7-10 working days.
Please Note: The following post code areas are hand delivered every two weeks with a 14 working day lead time:

AB, CA, CT, DD, DG, DT, EX, FK, IV, KY, LD, LL, LN, PE, PH, PL, SY, SA, TA, TR, TQ
 
HAND DELIVERY SERVICE CHARGES (NORTHERN IRELAND)
£30.00 DELIVERY CHARGE FOR DELIVERY TO ALL AREAS IN NORTHERN IRELAND.
NORTHERN IRELAND MONTHLY DELIVERY SERVICE
We offer full coverage of all Northern Ireland postal code areas on an every 3-4 week basis (standard up 30 working day delivery window).
Please Note: Our free exchange and refund service does not apply to deliveries with an extra charge. If you wish to return or exchange an item then a charge depending on the size of item shall be applied.
If your item is received damaged and you wish to exchange / return, this service is free of charge.
If your order is flagged as high risk by our risk analysis system, we will need payment to be made direct into our bank account to full fill the order.
 
YOUR DELIVERY DETAILS
We understand that our customers will each have their own unique availability circumstances and daily lives, however these will vary greatly from person to person. As such, we must deliver on the basis of assumed occupancy and availability to receive delivery at the provided delivery address.
Once your order has been dispatched and our driver is on the road, it is unlikely at this stage we would be able to adjust a delivery route already in progress. In order to assist us further and where possible, work around your own specific weekly/daily schedule, please provide us with any applicable from the following (at the time of order or shortly thereafter).
 
HELPFUL DELIVERY INFORMATION
If you are able to, please provide us with any of the following which may help us to make successful delivery of your order on our first attempt.

Active phone number
Mobile preferred for our couriers for delivery purposes.

Opening times/your working hours
If you are a business or you are having your order delivered to your work address then please remember to add the opening hours to the notes section of your order. These can also be emailed to us at sales@williamwoodmirrors.co.uk
If you work then please help us by providing times you are at home so we can try to accommodate you as best as possible. Please also ensure that you have a member of staff on site who is aware of your expected delivery.

Delivery times
Our drivers usually deliver from 08:00 to 20:00, if you feel you are not available during those times or closed then please let us know as soon as possible.

Possible leave safe options
In garage, behind gate, next door with neighbour or in porch etc. If you are out during our delivery attempt, advice on these can prove very helpful in making successful delivery to you even if not available to receive when our driver arrives.

Hard to find
Our driver in some cases will not have local knowledge of you area, any notes that will help our driver find your property when delivering would be greatly appreciated. In particular, named properties/new build properties can frequently prove difficult to locate without further guidance provided.

Overseas delivery and Third party couriers
We currently do not have any available method to deliver our products overseas (Europe and the U.S. being the most commonly requested markets). The size and fragile nature of the items we supply makes delivery a particularly difficult proposition in these circumstances, with both the cost and damage chance proving to be prohibitively expensive.
Please be advised that we are unable to deliver any of our mirrors to shipping or courier companies for onward delivery.
 
DELIVERY GOAL
Successful first time delivery is key to us here at William Wood Mirrors. We aim to deliver your order as professionally and as fast as we can on our first attempt to ensure that you as the customer are happy.
 
WHAT HAPPENS IF YOU ARE NOT IN WHEN WE DELIVER?
If acceptable and reasonable to do so, your item will be left safe with a neighbour or any other leave safe options such as a porch or back gate.
Our drivers will card you to confirm where your order has been left safe. If you do not want your item to be left safe then please advise us at time of order.
Hand Delivered Items: If you are not in and we cannot leave safe then we will re-deliver the next time we are in your area. Please note we will be in contact via email to inform you of re-delivery.
Courier service: If you are not in or our courier cannot leave safe then the courier will follow their normal procedures, usually re-attempting delivery on one more occasions.
 
CANCELLING AN ORDER (ordered in error).
If you have ordered by mistake or wish to cancel your item for any other reason, please contact us as soon as possible.
We will refund your order within 24 hours.
If a cancellation request is made on an already dispatched item, the item must be returned to us before we are able to process the order cancellation.
 
DISCLAIMERS
Our delivery service offers assistance with your item to the main entrance of your property, and/or the closest part of your property where it is safe to leave your item.
Our drivers may be able to take away your packaging upon request, however some of our partner couriers may not be able to offer this service. We would only recommend disposing of your packaging upon delivery if you are absolutely certain your item as as required and will be kept. Returning an item without original packaging will incur a repack fee. 
Our driver may be able to take your item to another part of your property or upstairs, however this will be at the discretion of the driver only.
If the driver is able to assist with delivery beyond the initial point of entrance and into your property, William Wood Designs LTD accepts no liability for any loss or damage incurred during this service. 
IMPORTANT
Please do not make any physical alterations to your property until you have received your item and confirmed it's suitability. Please do not make any arrangements (involving payment or otherwise) for a professional tradesman to hang your mirror until you have received and confirmed your item is the correct size, colour an design to suit your needs.
William Wood Designs LTD will not accept liability for any costs incurred in hiring such services.
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