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COVID-19 Statement

COVID-19

Smaller Item Delivery Update 02/04/20

We will continue to dispatch smaller items on national couriers where possible, however they are currently operating a restricted service in some areas. As a result, there will be some smaller items which will be delivered on our own hand delivery service instead and will be subject to hand delivery lead times. Please contact us via email with any queries. 

Delivery Procedures Updated 20/04/20


Your order and funds are safe –

Firstly, we would like to thank all our customers who continue to place orders with us during the difficult times. We are very grateful for your custom.

To confirm, your order is in stock and in our warehouse, ready to deliver to you as quickly and as safely as possible. At any time you reserve the right to cancel your order and receive a refund.

We are currently continuing with our delivery service based on the Government guidelines available to view at: www.gov.uk/coronavirus.

 

Please note that whilst we are still delivering, our service may be subject to a reduced level and may take a little longer than up to 7 working days. If you would like a more accurate delivery lead time then please contact us by email and our team will update you.

All our admin team are working from home and are able to answer any email queries you may have regarding product and service. However, our showroom and phone lines are closed until further notice.

Our warehouse staff and drivers have been provided with PPE (masks and gloves) to wear when they are at work and out delivering. They have also been provided with bottles of hand sanitises to use frequently throughout the day. We are following strict risk assessment guidelines regarding safe distances and personal hygiene.

We are operating a contactless delivery process as where possible for the safety of our customers and drivers. Our driver will contact you to advise you of your delivery ETA as normal and the mirror will be left at your doorstep or agreed safe place. Our driver will further recognise the receipt of your mirror, give you a wave and be on his way.

No signature will be required and our drivers will make it their priority to keep a 2m + distance from customers at all time. 

Further changes or updates will be provided if government guidelines are amended. 

Please note that if any customer wishes to delay delivery of their order then please contact us by email  sales@williamwoodmirrors.co.uk

 

Pre ordered mirrors -

With regards to pre orders, your order will be on track for shipment as per the  delivery week advised within the product listing page when placing your pre order. If anything changes with pre order lead times you will be updated via email accordingly.


Additional questions -

Should you require any support or advice regarding the COVID-19 virus in relation to your order or any orders you wish to place, please do not hesitate to email us at sales@williamwoodmirrors.co.uk

Kind Regards,

William Wood Mirrors

 

 

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