Warranty

Beginning on the day you take receipt of your order, your William Wood product is covered with our five year warranty. Your warranty protects your item from the following:-

Structural damage on mirrors, tables and chairs.

Electrical fault on lamps.

Excessive wear over short periods of time on all items.

Damage occurring during customer relocation or due to dropping or mishandling after delivery.

Use of abrasive sponges or harsh chemical cleaners.

Pest or animal damage.

Accidental or deliberate damage.

Fading, minor scratches, and discolouration over time due to normal use.

Exposure to extreme temperatures, direct sunlight (causing expansion or warping), or placement near heat sources like radiators or fireplaces.

Slight warping or visual distortion that is within the acceptable manufacturing guidance or has occurred over extended time period.

Natural variations in wood grain, knots, or colour (especially in wood products).

Product has been transported outside of the UK.

EU countries – product has been transported outside of the original country of delivery (delivery being your originally stated shipping address given at time of placing order).

Any repairs or alterations not performed or approved by or on behalf of William Wood.

Damage or instability caused by incorrect installation - see here for hanging instructions.

Use of non-recommended hardware or hanging methods.

Water rings or stains, heat rings or stains, or discolouration caused by improper use. We recommend to always use a drinks coaster on any table to avoid unwanted marks.

Damage from spills of corrosive substances (e.g., nail polish remover, alcohol, bleach).

Damage caused by mishandling of product.

Damage caused be overloading of table beyond weight bearing capacity.

Natural wear and tear and material fatigue over time.

Marks on frame or material caused by natural usage and passage of time.

Failure to maintain or protect the furniture as advised (e.g. not using covers, not storing properly during off-seasons).

Storms, floods, fires, earthquakes, or other natural disasters.

Water damage.

Natural rusting with age.

Slightly accelerated (compared to indoor use) fading, minor scratches and discolouration.

Use of incompatible bulbs, non-LED replacements, or wattages exceeding the recommended specification.

External wiring damage caused by incorrect or improper use.

Proof of purchase will be required to initiate a warranty claim. Please email hello@williamwoodmirrors.co.uk stating your order reference number and delivery postcode.

Like-for-like exchange (subject to stock availability).

If the item is no longer available:-

100% refund to your original payment method, or

125% refund as store credit to your William Wood account.

Like-for-like exchange (subject to stock availability).

If the item is no longer available:-

75% refund as store credit to your William Wood account.

50% refund of the item value as store credit to your William Wood account.

25% refund of the item value as store credit to your William Wood account.