On overview of the William Wood Warehouse, with mirrors stacked high


We offer 90 Days Free Returns on all orders. To start a return, head to your Customer Portal and select 'Request a return'. Our Customer Support Team will review this request and once accepted produce a collection for your item(s). 

To login to your Customer Portal please use the same email address that you used when placing your order. We will then text your a one-time 6 digit passcode to gain access.

Customer Portal Location

Desktop: Top right header menu
Mobile: Bottom left slide out menu

Returning item(s) will be collected by William Wood Dedicated Delivery. Please do not attempt to return item(s) yourself due to the fragile nature of our products. Your William Wood Dedicated driver will contact you 24 hours in advance to book collection of your returning item(s). Please ensure that you double check you have provided us with your best and correct contact number.

Our mission at William Wood is to ensure you are 100% satisfied with your order, therefore enjoy peace of mind with 90 days to initiate your Free Return. This 90 day period begins from the day you take delivery of your order. Please ensure to return all item(s) in their original packaging. Item(s) which are not received in their original packaging may fall subject to a small repackaging charge of £10-£15.


We don't believe in making you wait for your funds to be returned, therefore your order will be refunded within 1-3 business days of it being collected from your property.


When you wish to exchange your item(s) this service is Free. To start an exchange (the process of swapping an item for the same item or another choice), contact our Customer Support Team via hello@williamwoodmirrors.co.uk and an advisor will be pleased to assist you.

PLEASE NOTE: Unlike refund requests, exchange requests cannot be processed through the Customer Portal. It is essential that our Customer Support Team handles these requests strictly through email only.

Once your exchange has been accepted and initiated, your William Wood Dedicated driver will contact you 24 hours in advance to book an exchange of your item(s).

The item I wish to exchange to is more in price than my original order

Upon arranging your exchange, our Customer Support Team will send you a payment request invoice to the email address which you used to place your order.

The item I wish to exchange to is less in price than my original order

Should this be the case, our Customer Support Team will process a partial refund of the difference within 1 working day of your item(s) being collected from your property.


Any item(s) which are damaged or otherwise marked / defected must be advised to Customer Support Team via hello@williamwoodmirrors.co.uk within 7 working days from taking delivery. 


Our Free Delivery / Collection service is intended for the main entrance of your residential property.
Should you wish to return your packaging with our driver then please request this upon delivery and we will be happy to accommodate. Please only return your packaging with your William Wood Dedicated Deliver driver if you are absolutely certain your order is as required and you are satisfied.

Your William Wood Dedicated Delivery driver will endeavour to deliver your order to a room of choice, however should logistical circumstances prevent this then this service will be at the the discretion of your William Wood Dedicated Delivery driver. An assessment will be made at the point of arriving at your property to evaluate whether this is safe and the risk of damage to your property is not present.

Should your William Wood Dedicated Delivery driver provide you with delivery beyond the initial point of entrance into your property, William Wood Designs LTD accepts no liability for any loss or damage incurred during this service.