On overview of the William Wood Warehouse, with mirrors stacked high

Returns & Exchanges


HOW DO I START A RETURN?

We offer 90 Days Free Returns on all orders. 

To start a return, head to your Customer Portal and select 'Request a return' or email hello@williamwoodmirrors.co.uk. Our Customer Support Team will respond to you with the next steps in the fastest possible manner.

To login to your Customer Portal please use the same email address that you used when placing your order. We will then text your a one-time 6 digit passcode to gain access.

Customer Portal Location

Desktop: Top right header menu
Mobile: Bottom left slide out menu

Returning item(s) will be collected by William Wood Dedicated Delivery. Please do not attempt to return item(s) yourself due to the fragile nature of our products. Your William Wood Dedicated driver will contact you 24 hours in advance to book collection of your returning item(s). Please ensure that you double check you have provided us with your best and correct contact number.

Our mission at William Wood is to ensure you are 100% satisfied with your order, therefore enjoy peace of mind with 90 days to initiate your Hassle-Free Return. This 90 day period begins from the day you take delivery of your order. 


WHEN WILL I RECEIVE MY REFUND?

Enjoy the convenience of our industry leading Instant Refund Service (Maximum wait time for your refund to be issued 1 Business Day).

 

The moment your order is collected, a notification will be sent to our Customer Support Team. Your order will then be refunded instantly. If your order is collected out of working hours (8 AM - 4 PM Monday - Friday), we will refund you the next Business Day - That's our promise.




HOW DO I AN EXCHANGE MY ITEM(S)?

When you wish to exchange your item(s) this service is Free. To start an exchange (the process of swapping your current item(s) for the same item(s) or different items(s)), contact our Customer Support Team via hello@williamwoodmirrors.co.uk and an advisor will be pleased to assist you.

PLEASE NOTE: Unlike refund requests, exchange requests cannot be processed through the Customer Portal. It is essential that our Customer Support Team handles these requests strictly through hello@williamwoodmirrors.co.uk.

Once your exchange has been processed, your William Wood Dedicated driver will contact you 24 hours in advance to book exchange of your item(s).

The item I wish to exchange to is more in price than my original order

Upon arranging your exchange, our Customer Support Team will send you a payment request invoice to the email address which you used to place your order for the required extra amount.

The item I wish to exchange to is less in price than my original order

Should this be the case, our Customer Support Team will process a partial refund for the difference within 1 business day of your item(s) being collected from your address.
DAMAGED/FAULTY ITEM(S)
We apologise sincerely if you have received damaged/faulty item(s), please contact our Customer Support Team via hello@williamwoodmirrors.co.uk so we can have this resolved for you in the fastest possible manner.

DISCLAIMERS

Our Free Delivery / Collection service is intended for the main entrance of your residential property.
Should you wish to return your packaging with our driver then please request this upon delivery and we will be happy to accommodate. Please only return your packaging with your William Wood Dedicated Delivery driver if you are absolutely certain your order is as required and you are satisfied.

Your William Wood Dedicated Delivery driver will endeavor to deliver your order to a room of choice, however should logistical circumstances prevent this then this service will be at the the discretion of your William Wood Dedicated Delivery driver. An assessment will be made at the point of arriving at your property to evaluate whether this is safe and the risk of damage to your property is not present.

Should your William Wood Dedicated Delivery driver provide you with delivery beyond the initial point of entrance into your property, William Wood Designs Ltd accepts no liability for any loss or damage incurred during this service.